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Invite team members, assign roles, and configure notification access from the Admins dashboard.
Only a Merchant Admin can invite new admins or modify existing roles.

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Watch: How to Set Admin Roles

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Prerequisites

Before you begin, make sure you have:
  • Merchant Admin access to your Bila dashboard
  • The new admin’s full name, email address, and phone number (if enabling SMS notifications)

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Step 1: Open Admin Settings

  1. Click Settings at the bottom of the left sidebar.
  2. Select the Admins tab from the top navigation bar.
The dashboard displays all current admins with their assigned role and account status.

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Step 2: Invite a New Admin

Click the + Invite Admin button at the top right. This opens a 3-step setup flow.

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Contact Details

Enter the new admin’s basic information:

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Role and Notifications

Define the admin’s permissions and how they receive updates. Wallets Select which wallets this admin should have visibility and access to. Role Choose the permission level that matches their responsibilities:
Role permissions cannot be changed after the invitation is sent. If the wrong role is assigned, you will need to deactivate the account and send a new invitation.
Notification Type Choose how much transaction detail this admin receives in their alerts: Notification Channels Select how the admin receives their alerts:
  • Email - sent to the address provided in Step 1
  • SMS - sent to the phone number provided in Step 1
  • Both - recommended for high-access roles such as Merchant Admin or Initiator & Approver
SMS notifications require a valid phone number to be entered in the Contact Details step. If the field was left blank, only Email will be available.

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Review and Send

A summary of the admin’s profile, role, and notification settings is displayed for confirmation.
  1. Review all details carefully.
  2. Click Send invitation to complete the process.
Confirmation: A green toast notification will appear - “Invitation sent successfully”. The new admin will receive an email invitation to set up their account. Their entry will appear in the Admins dashboard with a PENDING status until they accept.

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Admin Status Reference

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Next Steps

Edit or Deactivate an Admin

Update an admin’s role or revoke their access at any time.

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