Stock Activity

The Stock Activity log tracks every inventory change - sales, manual adjustments, and corrections - with full timestamps.

Only admins with Merchant Admin or Initiator & Approver roles can access Stock Activity.

Watch: Managing Stock Activity

Step 1: Open Stock Activity

In the left sidebar, click Product Store.
Select the Stock Activity tab - located between Orders and Store Settings.

The log displays a chronological list of all stock movements across your entire inventory, with the most recent changes at the top.

Step 2: Understand Movement Types

Every stock change is categorised so you can audit your inventory clearly:

Movement Type	Triggered By	What It Means
Sale	System - automatic	A customer completed a purchase - stock decreases by the quantity sold
Manual	Merchant - manual action	A merchant added, removed, or corrected stock directly from the dashboard
Restock	Merchant - manual action	New inventory of an existing product was added to the catalogue
Return	System or merchant	Items were added back to inventory following an order cancellation or return

Sale and Return movements are triggered automatically by the system - no manual input is needed. Manual and Restock entries are always initiated by a member of your team and are attributed to the acting admin in the Performer field.

Step 3: Read the Stock Activity Log

Each entry in the log includes the following fields:

Field	What It Shows
Date	The exact timestamp of the stock movement
Product	The name of the item affected - e.g. `Vanguard Elite – Men's Watch`
Movement Type	The category of the change - Sale, Manual, Restock, or Return
Delta	The numerical change in stock - e.g. `+10` for additions, `–1` for sales
Before / After	A snapshot of stock levels immediately before and after the change - e.g. `0 → 10`
Reference / Note	The linked Order ID for sales and returns, or the Manual ID and reason note for merchant-initiated changes
Performer	Whether the change was made by a team member (manual) or the system (automatic)

The Before / After columns are your fastest tool for spotting discrepancies - if the After value doesn’t match your expected stock level, filter by that product and trace the delta chain from the most recent entry backwards.

Step 4: Filter and Search

Use the tools at the top of the Stock Activity page to locate specific movements quickly:

Tool	How to Use It
Search bar	Search by product name or reference ID
All	Displays every stock movement across your full catalogue
Sales	Filters to show only customer purchase movements
Restocks	Filters to show only inventory additions
Manual	Filters to show only merchant-initiated corrections and adjustments
Returns	Filters to show only stock restored from cancellations or returns

For end-of-month reconciliation, combine the Manual filter with a date range to review every merchant-initiated stock change in that period - this gives you a clean list to cross-reference against your supplier invoices.

Reading a Delta Entry

Understanding how to interpret the Delta and Before / After fields together gives you a complete picture of any stock movement:

Delta	Before	After	What Happened
`–1`	`15`	`14`	One unit sold to a customer
`+50`	`0`	`50`	Initial stock added for a new product
`+10`	`40`	`50`	Restock received from supplier
`–3`	`20`	`17`	Manual correction - e.g. damaged units removed
`+2`	`8`	`10`	Return - units restored after order cancellation

Troubleshooting

Issue	What to Do
Stock count doesn’t match physical inventory	Filter by the product and review the full delta chain - look for any `Manual` entries without a reason note that may indicate an unrecorded correction
A sale is not reflected in Stock Activity	Confirm the order status is `COMPLETED` in your Orders dashboard - pending payments do not trigger a stock movement
A restock entry is missing	Check that Save Changes was clicked after the adjustment - unconfirmed adjustments are not logged
Movement is attributed to the wrong admin	Review the Performer field - if the acting admin is incorrect, check whether shared login credentials are in use across your team

Sub Wallets

Team Members and Access Controls

Fees and Charges

Payments

Product Store

Point of Sale (POS)

SMS Logs

Audit Logs

Payouts & Transfers

Payment Links

Invoices

USSD Payments

Help and Support

Watch: Managing Stock Activity

Step 1: Open Stock Activity

Step 2: Understand Movement Types

Step 3: Read the Stock Activity Log

Step 4: Filter and Search

Reading a Delta Entry

Troubleshooting

Next Steps

Update Price and Stock

Audit Trail

​Watch: Managing Stock Activity

​Step 1: Open Stock Activity

​Step 2: Understand Movement Types

​Step 3: Read the Stock Activity Log

​Step 4: Filter and Search

​Reading a Delta Entry

​Troubleshooting

​Next Steps

Update Price and Stock

Audit Trail

Watch: Managing Stock Activity

Step 1: Open Stock Activity

Step 2: Understand Movement Types

Step 3: Read the Stock Activity Log

Step 4: Filter and Search

Reading a Delta Entry

Troubleshooting

Next Steps