Track Business Alerts

The SMS Logs dashboard gives you a full audit trail of every alert your business sends - from payment confirmations to low balance warnings.

Watch: Tracking Your Business Alerts

Step 1: Open SMS Logs

Click SMS Logs in the left sidebar. The dashboard displays a table of all outgoing messages:

Column	Description
Date	Timestamp of when the alert was triggered
Recipient	The masked phone number or email address
Event Type	The business activity that triggered the alert
Status	Current delivery state of the message

Step 2: Search and Filter Logs

Tool	How to Use
Search bar	Search by event name or message text
Status / Event filter	Filter by a specific delivery result or alert category
Date range	Select a Start date and End date to view logs from a specific period

Combine filters for precision - for example, filter by payment.failed events within a specific date range to investigate a batch of failed transactions.

Step 3: Understand Alert Event Types

Event Name	What Triggered It
`auth.otp.request`	A security code was sent for login or verification
`payment.receive`	An incoming payment was successfully detected
`payment.complete`	The final processing of a payment is finished
`payment.failed`	An attempted payment was unsuccessful
`withdrawal.comp`	Funds were successfully moved to a destination account
`withdrawal.failed`	A requested payout could not be processed
`low.balance`	Account funds dropped below your configured threshold
`stock.low`	Inventory hit 5 units remaining for a tracked product
`order.paid`	A customer order has been fully settled

Events like payment.failed and withdrawal.failed are the most operationally critical. Ensure high-access roles have Detailed Alerts enabled so these are never missed.

Step 4: Check Delivery Status

Status	What It Means
`QUEUED`	The message is scheduled and waiting to be sent
`SENT`	The message has left Bila and is with the mobile network or email provider
`DELIVERED`	The recipient’s device or inbox confirmed receipt
`FAILED`	The message was not delivered

Common reasons for FAILED status:

Incorrect or inactive phone number
Recipient’s inbox is full
Network or carrier signal error

A SENT status does not guarantee delivery. Always check for DELIVERED to confirm the recipient received the message. If a critical alert shows FAILED, verify the recipient’s contact details in their admin or cashier profile.

Step 5: View Detailed Log Entries

Click the eye icon in the Actions column next to the log entry.
A side panel opens with the full delivery record, including the exact timestamp, masked recipient, and message preview.

Recipient contact details are masked in logs for privacy. To update a recipient’s phone number or email, navigate to their profile in Admins or Cashiers.

Sub Wallets

Team Members and Access Controls

Fees and Charges

Payments

Product Store

Point of Sale (POS)

SMS Logs

Audit Logs

Payouts & Transfers

Payment Links

Invoices

USSD Payments

Help and Support

Watch: Tracking Your Business Alerts

Step 1: Open SMS Logs

Step 2: Search and Filter Logs

Step 3: Understand Alert Event Types

Step 4: Check Delivery Status

Step 5: View Detailed Log Entries

Next Steps

Audit Trail

Team Members

​Watch: Tracking Your Business Alerts

​Step 1: Open SMS Logs

​Step 2: Search and Filter Logs

​Step 3: Understand Alert Event Types

​Step 4: Check Delivery Status

​Step 5: View Detailed Log Entries

​Next Steps

Audit Trail

Team Members

Watch: Tracking Your Business Alerts

Step 1: Open SMS Logs

Step 2: Search and Filter Logs

Step 3: Understand Alert Event Types

Step 4: Check Delivery Status

Step 5: View Detailed Log Entries

Next Steps