Overview
The Deliveries tab gives you a live view of every delivery tied to your Product Store orders, from the moment they’re created to the moment they’re marked delivered.Watch: How to Track Deliveries on Bila | Manage Orders & Shipments
How to Use Deliveries
Open the Deliveries tab
From the sidebar, click Product Store, then select the Deliveries tab from the top navigation, alongside Store Settings, Products, Orders, Stock Activity, and Reports.
Check today's deliveries
At the top of the page, the Today’s deliveries card shows the total number of deliveries created for the current date. If none have been created yet, it will display “No deliveries created today.”
Search for a delivery
Use the search bar to look up a specific delivery by Order #, phone number, or customer name.
Filter by status
Use the status tabs — All, Pending, Preparing, Ready, In transit, Delivered, Failed, or Cancelled — to narrow the list to deliveries in a particular stage.
Filter by date range
Use the Date Range fields to set a Start date and End date and view deliveries created within that window.
Delivery Statuses
| Status | Meaning |
|---|---|
| Pending | The delivery has been created but hasn’t started preparation. |
| Preparing | The order is being prepared for dispatch. |
| Ready | The order is packed and ready for pickup or dispatch. |
| In transit | The delivery is on its way to the customer. |
| Delivered | The delivery was completed successfully. |
| Failed | The delivery attempt was unsuccessful. |
| Cancelled | The delivery was cancelled before completion. |
Tips for Managing Deliveries
- Use the date range filter to review deliveries over a specific period, such as a week or month.
- Check the Failed and Cancelled filters regularly to catch issues that may need customer follow-up.
- The Last update column shows when a delivery’s status last changed, useful for spotting deliveries that have stalled.
Next Steps
Update Price and Stock
Restock products flagged in your Low Stock Warnings panel.
Manage Orders
Review and fulfil the orders contributing to your revenue figures.