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Overview

If something isn’t working as expected, you can report it directly from your dashboard without leaving the page. Your report goes straight to the Bila team for review.

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Watch: How to Report a Bug on Bila | Step-by-Step Dashboard Guide

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How to Report a Bug

1

Open the bug report form

In the left sidebar, click Report a bug. A panel will slide in from the right side of your screen with the report form.
2

Choose an area

Under Where did you see the problem?, select the area of the dashboard where the issue occurred from the dropdown — for example, Payments, Recipients, or Settings.
3

Describe the issue in one sentence

In the In one sentence, what’s wrong? field, write a short, clear summary of the problem.
e.g. A payout stays pending after approval
4

Explain what happened

In the What were you doing, and what happened? field, describe the full issue:
  • What you clicked or were trying to do
  • What you expected to happen
  • What actually happened instead
This field supports up to 15,000 characters.
5

Add any extra context (optional)

Use the Anything else? field to include optional supporting details such as:
  • Timestamps of when the issue occurred
  • Affected customer phone numbers or names
  • Related Transaction IDs
  • Any other notes that might help the team reproduce the issue
This field supports up to 5,000 characters.
6

Submit your report

Click Submit bug. You will see a Bug reported confirmation toast at the top of the screen confirming your report was received successfully.

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Tips for a Good Bug Report

A detailed report helps the team identify and fix the issue faster. Where possible, include:
  • The exact Transaction ID or customer number affected
  • The date and time the issue occurred
  • What status or approval state the transaction was in (e.g. Approved, Failed, Awaiting Funds)
  • A screenshot if it helps explain what you saw — the form prompts you to include one if relevant
The form reminds you: “Tell us what went wrong. Include screenshots if they help explain the issue.”

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After You Submit

Once submitted, the Bila team will review your report. You do not need to take any further action unless the team reaches out for more information.
Submitting a bug report does not automatically reverse a failed transaction or change its status. If you have an urgent payment issue, contact support directly via Help and Support.

Request a Feature

Have an idea for a new feature? Submit a feature request from the sidebar.