Documentation Index
Fetch the complete documentation index at: https://docs.usebila.com/docs/llms.txt
Use this file to discover all available pages before exploring further.
Overview
The Orders dashboard is your central hub for managing every sale — from the moment a customer checks out to final fulfilment. Each order is tracked with a full activity log, payment confirmation, and customer contact details in one place.Only admins with Merchant Admin, Initiator & Approver, or View Only roles can access the Orders dashboard.
Step 1: Open the Orders Dashboard
In the left sidebar, navigate to Product Store → Orders. The table gives you a high-level view of all transactions:| Column | What It Shows |
|---|---|
| Order # | A unique identifier assigned to every transaction |
| Customer | The name and contact details of the buyer |
| Status | Whether the order is PENDING, COMPLETED, or CANCELLED |
| Payment | Confirms whether the customer has completed their mobile money transaction |
| Date | The timestamp of when the order was placed |
Step 2: Filter and Search Orders
For stores with high order volumes, use the built-in tools to stay organised:| Tool | How to Use It |
|---|---|
| Search bar | Search by customer name, email address, or order number |
| All | Displays every order regardless of status |
| Pending | Isolates orders awaiting fulfilment |
| Completed | Shows orders that have been fulfilled |
| Cancelled | Shows orders that were cancelled by the merchant or customer |
Step 3: View Order Details
To inspect a specific order:- Click the options menu
...on the order row. - Select View Detail.
| Section | What You Will Find |
|---|---|
| Customer details | Phone number and email address for delivery coordination |
| Order log | A full timestamped history of the order’s progress from placement to current status |
| Payment information | Confirms the currency (ZMW), payment method, and current payment state |
Step 4: Cancel an Order
Use this when an item is out of stock or a customer requests a change before fulfilment.- Open the order’s detail page via View Detail.
- Click Cancel Order.
- Confirm the cancellation in the modal that appears.
CANCELLED and is reflected immediately across your Orders dashboard.
Order Status Reference
| Status | What It Means |
|---|---|
PENDING | Order placed and payment confirmed — awaiting merchant fulfilment |
COMPLETED | Order has been fulfilled and closed |
CANCELLED | Order was cancelled by the merchant — no further action required |
Troubleshooting
| Issue | What to Do |
|---|---|
Order shows PENDING but payment was made | Check the Payment information section in the order detail — confirm the mobile money transaction completed on the customer’s end |
| Customer did not receive an SMS confirmation | Verify the phone number in Customer details is correct — ask the customer to check their network signal |
| Order was cancelled in error | A cancelled order cannot be restored — the customer will need to place a new order |
Next Steps
Manage Products
Add or update products available for customer checkout.
Track Business Alerts
Monitor order notifications and payment confirmations in your SMS logs.