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Documentation Index

Fetch the complete documentation index at: https://docs.usebila.com/docs/llms.txt

Use this file to discover all available pages before exploring further.

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Overview

Product visibility lets you control exactly what customers see on your storefront at any given time. Hiding a product removes it from your public catalogue instantly — without losing any of its details, pricing, or stock data.
Only admins with Merchant Admin roles can change product visibility.

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Prerequisites

Before you begin, make sure you have:
  • Admin access to your Bila dashboard
  • At least one product already added to your catalogue

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Step 1: Check Current Visibility Status

In the left sidebar, navigate to Product Store → Products. Each product displays its current visibility state in the Status column:
StatusWhat It Means
ACTIVEThe product is live — visible to customers and available for purchase
INACTIVEThe product is hidden from customers but remains fully saved in your dashboard

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Step 2: Open Product Settings

  1. Locate the product you want to update — e.g. Vanguard Elite – Men's Watch.
  2. Click the options menu ... on the far right of the product row.
  3. Select Edit Product from the dropdown.

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Step 3: Toggle Visibility

Inside the product editor, locate the Visibility section on the right side of the screen.
  1. Click the Active Status toggle to switch it ON or OFF.
  2. The helper text below the toggle will confirm the product’s new visibility state.
Toggle StateCustomer Experience
ONProduct is visible on your storefront and available for checkout
OFFProduct is hidden from your storefront — cannot be seen or purchased
Toggling a product to Inactive does not delete it. All product details, pricing, images, and stock data are preserved. You can reactivate it at any time by returning to this toggle.

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Step 4: Save Your Changes

  1. Click Save Changes at the top of the editor.
Confirmation: A green toast notification will appear — “Product updated successfully.” The product’s Status column in your Products list will update immediately to reflect the new visibility state.

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Step 5: Verify on Your Storefront

Confirm the change is live by previewing your public store:
  1. Navigate to Product Store → Store Settings.
  2. Click the orange View Store button to open your public catalogue in a new tab.
  3. Confirm the product no longer appears in the product grid.
Customers can still search for other available products using the Search in store bar on your storefront — hiding one product does not affect the visibility of others.

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Visibility Management Reference

Use this as a quick guide for common scenarios where visibility changes are needed:
SituationRecommended Action
Product is out of stockSet to INACTIVE to prevent orders you cannot fulfil
Running a limited-time saleSet to ACTIVE when the promotion starts, INACTIVE when it ends
Product is being updated or repricedSet to INACTIVE while editing, reactivate when ready
Seasonal item not currently availableSet to INACTIVE — reactivate when back in season without re-entering details
New product not yet ready to launchSave with INACTIVE status and activate on your chosen launch date

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Troubleshooting

IssueWhat to Do
Product still appears on storefront after hidingConfirm you clicked Save Changes and received the green toast — hard-refresh your storefront preview tab
Toggle is greyed out and cannot be changedConfirm your admin role has edit permissions — View Only admins cannot change product visibility
Product was hidden but orders still came inCheck the order timestamps — orders placed before the visibility change are valid and should be fulfilled

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Next Steps

Update Price and Stock

Adjust pricing and inventory levels for any product in your catalogue.

Manage Orders

Review and fulfil customer orders from your Orders dashboard.