Transaction Management

Transaction Overview

The Transactions dashboard gives you a complete view of your payment activity:

Payment History: All transactions organized by status and date
Real-time Updates: Live status updates as payments process
Detailed Analytics: Revenue trends, payment method distribution, and conversion rates
Search & Filter: Find specific transactions quickly

The Transactions dashboard shows all payment activity with filtering and search capabilities

Viewing Transaction History

Access Transactions

In the Devdraft Console, navigate to Transactions.

You’ll see a comprehensive list of all transactions with key information displayed.

Understand Transaction Status

Each transaction shows its current status:

Pending: Payment initiated but not yet confirmed
Processing: Payment is being processed by the payment provider
Completed: Payment successfully processed
Failed: Payment was declined or encountered an error
Refunded: Payment was returned to the customer
Cancelled: Payment was cancelled before processing

Review Key Information

For each transaction, you can see:

Transaction ID and date
Customer information
Payment amount and currency
Payment method used
Current status
Associated product or service

Transaction Details Page

Click on any transaction to view comprehensive details:

Basic Information

Transaction Details

Transaction ID: Unique identifier for the transaction
Date & Time: When the transaction was initiated and completed
Amount: Total amount charged (including fees)
Currency: Payment currency
Status: Current transaction status
Payment Method: How the customer paid

Customer Information

customer

object

Complete customer details associated with this transaction.

Show Customer Details

string

Customer’s email address used for the transaction.

name

string

Customer’s full name as provided during checkout.

phone

string | null

Customer’s phone number if provided during checkout.

address

object | null

Customer’s billing address if required for the transaction.

Payment Processing Details

payment_processing

object

Detailed information about how the payment was processed.

Show Processing Information

processor

string

Payment processor used (e.g., “stripe”, “paypal”).

processor_transaction_id

string

Transaction ID from the payment processor.

processing_time

integer

Time in milliseconds it took to process the payment.

fee_amount

number

Processing fee charged by the payment processor.

Transaction details page with expandable sections

Detailed transaction view showing customer info, payment details, and processing logs

Filters and Search

Efficiently find the transactions you need with powerful filtering and search capabilities:

Search Options

Use Search Bar

Search by transaction ID, customer email, or product name.

Use quotes for exact phrase matching: “john@example.com”

Apply Status Filters

Filter by transaction status:

All transactions
Pending payments
Successful payments
Failed payments
Refunded payments

Filter by Date Range

Select custom date ranges or use preset options:

Today
Last 7 days
Last 30 days
This month
Custom range

Filter by Payment Method

View transactions by payment type:

Credit/Debit cards
Bank transfers
Digital wallets
Cryptocurrency

Advanced Filters

Advanced Filtering Options

Amount Range: Filter by transaction amount
Currency: View transactions in specific currencies
Product: Filter by specific products or categories
Customer: Search by customer name or email
Location: Filter by customer’s geographic location
Device: Filter by device type (mobile/desktop)

Transaction Analytics

Monitor your payment performance with comprehensive analytics:

Key Metrics

Revenue Metrics

Total revenue
Average transaction value
Revenue growth rate
Monthly recurring revenue (MRR)

Transaction Metrics

Total transactions
Success rate
Processing time
Chargeback rate

Performance Reports

Access Analytics

Navigate to Transactions → Analytics.

Select Metrics

Choose the metrics you want to analyze:

Revenue trends
Payment method distribution
Geographic performance
Customer acquisition

Set Time Period

Select the date range for your analysis.

Export Data

Download reports in CSV or PDF format for external analysis.

Analytics dashboard with charts and metrics

Transaction analytics dashboard showing revenue trends and payment method distribution

Error Investigation

When transactions fail, use the detailed error logs to diagnose issues:

Common Error Types

Payment Declined

Processing Errors

Customer Issues

Debugging Failed Transactions

Review Error Details

Check the error message and error code in the transaction details.

Examine Customer Data

Verify the customer information provided during checkout.

Check Payment Method

Confirm the payment method is valid and properly configured.

Review Processing Logs

Examine the detailed processing logs for technical issues.

Refunds and Disputes

Handle customer refunds and payment disputes efficiently:

Processing Refunds

Locate Transaction

Find the transaction you want to refund using search or filters.

Initiate Refund

Click Refund and select the refund amount:

Full refund
Partial refund
Custom amount

Add Refund Reason

Select a reason for the refund:

Customer request
Duplicate charge
Product not received
Quality issue
Other

Process Refund

Confirm the refund details and submit.

Refunds typically take 3-5 business days to appear on customer statements.

Handling Disputes

Payment disputes can impact your account standing and processing fees.

Monitor Disputes

Check the Disputes tab regularly for new chargeback notifications.

Gather Evidence

Collect relevant documentation:

Transaction receipts
Customer communication
Delivery confirmations
Product descriptions

Respond Promptly

Submit your response within the required timeframe (typically 7-10 days).

Track Resolution

Monitor the dispute status and outcome.

Best Practices