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Data Protection

At Bila, protecting your data and your customers’ data is a fundamental priority. This guide explains our data protection measures, privacy practices, and how we help you maintain compliance with global regulations.

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Data Protection Framework

Our comprehensive data protection framework includes:

• Data Classification: Categorizing data based on sensitivity
• Access Controls: Strict permissions for data access
• Encryption: Protecting data in transit and at rest
• Data Minimization: Collecting only necessary information
• Retention Policies: Defining how long data is stored
• Secure Deletion: Properly removing data when no longer needed

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Data Encryption

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Encryption at Rest

All sensitive data stored in our systems is encrypted using industry-standard encryption:

• Database Encryption: AES-256 encryption for all database content
• File Storage Encryption: Encrypted file systems for document storage
• Backup Encryption: All backups are encrypted before storage

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Encryption in Transit

Data transmitted between systems is protected with:

• TLS 1.2+: All API connections require TLS 1.2 or higher
• HTTPS Only: We enforce HTTPS for all web connections
• Secure Internal Communications: Encrypted communication between internal services

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Data Minimization

We follow data minimization principles to reduce risk:

1. Collect Only What’s Needed: We only collect data necessary for providing our services
2. Limited Retention: We don’t store data longer than necessary
3. Tokenization: We use tokenization to minimize exposure of sensitive data
4. Redaction: We redact sensitive information in logs and displays

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PCI DSS Compliance

For payment card data, we maintain PCI DSS Level 1 compliance:

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Access Controls

We implement strict access controls to protect your data:

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Employee Access

• Least Privilege Principle: Employees only have access to data necessary for their role
• Role-Based Access Control: Permissions are assigned based on job function
• Multi-Factor Authentication: Required for all employee access
• Access Logging: All data access is logged and monitored
• Regular Reviews: Access permissions are regularly reviewed and updated

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Customer Data Access

• Account Isolation: Your data is logically isolated from other customers
• API Authentication: Strong authentication for all API access
• Team Access Controls: Granular permissions for your team members

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Data Retention and Deletion

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Retention Policies

We maintain clear data retention policies:

Data Type	Retention Period	Justification
Transaction Records	7 years	Regulatory requirements
Customer Information	Duration of relationship + 2 years	Business relationship
Authentication Logs	1 year	Security monitoring
API Logs	90 days	Troubleshooting
Session Data	24 hours after session end	User experience

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Secure Deletion

When data reaches the end of its retention period:

1. Data is marked for deletion
2. Secure deletion processes remove data from active systems
3. Backup retention policies ensure data is removed from backups
4. Confirmation of deletion is logged

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Privacy Compliance

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Global Privacy Regulations

Bila helps you comply with global privacy regulations:

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Data Subject Rights

We support data subject rights requests:

• Access: Providing copies of personal data
• Rectification: Correcting inaccurate data
• Deletion: Removing personal data when requested
• Portability: Providing data in a portable format
• Restriction: Limiting processing of personal data

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Data Processing Agreements

For businesses that require formal data processing agreements:

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Data Breach Response

In the unlikely event of a data breach:

1. Rapid Response: Our security team immediately investigates and contains the breach
2. Impact Assessment: We determine what data was affected
3. Notification: We notify affected customers within legally required timeframes
4. Remediation: We take steps to prevent similar breaches in the future
5. Transparency: We provide detailed information about the breach and our response

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International Data Transfers

For international data transfers:

• We maintain compliance with cross-border data transfer requirements
• We implement appropriate safeguards for international transfers
• We offer data residency options for customers with specific requirements

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Best Practices for Customers

To enhance data protection in your integration:

1. Minimize Data Collection: Only collect the data you need from your customers
2. Use Tokenization: Leverage Bila’s tokenization for sensitive data
3. Implement Access Controls: Restrict access to Bila dashboard and API keys
4. Monitor Activity: Regularly review logs for unusual activity
5. Maintain Privacy Notices: Ensure your privacy notices cover Bila integration

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