> ## Documentation Index
> Fetch the complete documentation index at: https://docs.usebila.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Report a Bug

> How to report a bug or issue directly from your Bila dashboard.

## Overview

If something isn't working as expected, you can report it directly from your dashboard without leaving the page. Your report goes straight to the Bila team for review.

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## Watch: How to Report a Bug on Bila | Step-by-Step Dashboard Guide

<iframe src="https://www.youtube.com/embed/PvrHeIrROOM" title="YouTube video player" frameborder="0" className="w-full aspect-video rounded-xl" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen />

***

## How to Report a Bug

<Steps>
  <Step title="Open the bug report form">
    In the left sidebar, click **Report a bug**. A panel will slide in from the right side of your screen with the report form.
  </Step>

  <Step title="Choose an area">
    Under **Where did you see the problem?**, select the area of the dashboard where the issue occurred from the dropdown — for example, Payments, Recipients, or Settings.
  </Step>

  <Step title="Describe the issue in one sentence">
    In the **In one sentence, what's wrong?** field, write a short, clear summary of the problem.

    > e.g. *A payout stays pending after approval*
  </Step>

  <Step title="Explain what happened">
    In the **What were you doing, and what happened?** field, describe the full issue:

    * What you clicked or were trying to do
    * What you expected to happen
    * What actually happened instead

    This field supports up to **15,000 characters**.
  </Step>

  <Step title="Add any extra context (optional)">
    Use the **Anything else?** field to include optional supporting details such as:

    * Timestamps of when the issue occurred
    * Affected customer phone numbers or names
    * Related Transaction IDs
    * Any other notes that might help the team reproduce the issue

    This field supports up to **5,000 characters**.
  </Step>

  <Step title="Submit your report">
    Click **Submit bug**. You will see a **Bug reported** confirmation toast at the top of the screen confirming your report was received successfully.
  </Step>
</Steps>

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## Tips for a Good Bug Report

A detailed report helps the team identify and fix the issue faster. Where possible, include:

* The **exact Transaction ID** or customer number affected
* The **date and time** the issue occurred
* What **status or approval state** the transaction was in (e.g. Approved, Failed, Awaiting Funds)
* A **screenshot** if it helps explain what you saw — the form prompts you to include one if relevant

<Info>
  The form reminds you: *"Tell us what went wrong. Include screenshots if they help explain the issue."*
</Info>

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## After You Submit

Once submitted, the Bila team will review your report. You do not need to take any further action unless the team reaches out for more information.

<Note>
  Submitting a bug report does not automatically reverse a failed transaction or change its status. If you have an urgent payment issue, contact support directly via [Help and Support](/help-and-support).
</Note>

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## Related

<Card title="Request a Feature" icon="lightbulb" href="/request-a-feature">
  Have an idea for a new feature? Submit a feature request from the sidebar.
</Card>