> ## Documentation Index
> Fetch the complete documentation index at: https://docs.usebila.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Deliveries

> Track, update, and message customers about deliveries from your Product Store.

## Overview

The **Deliveries** tab gives you a live view of every delivery tied to your Product Store orders, from the moment they're created to the moment they're marked delivered.

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## Watch: How to Track Deliveries on Bila | Manage Orders & Shipments

<iframe src="https://www.youtube.com/embed/HUabB_SV-6Q" title="YouTube video player" frameborder="0" className="w-full aspect-video rounded-xl" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen />

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## How to Use Deliveries

<Steps>
  <Step title="Open the Deliveries tab">
    From the sidebar, click **Product Store**, then select the **Deliveries** tab from the top navigation, alongside Store Settings, Products, Orders, Stock Activity, and Reports.
  </Step>

  <Step title="Check today's deliveries">
    At the top of the page, the **Today's deliveries** card shows the total number of deliveries created for the current date. If none have been created yet, it will display *"No deliveries created today."*
  </Step>

  <Step title="Search for a delivery">
    Use the search bar to look up a specific delivery by **Order #**, **phone number**, or **customer name**.
  </Step>

  <Step title="Filter by status">
    Use the status tabs — **All**, **Pending**, **Preparing**, **Ready**, **In transit**, **Delivered**, **Failed**, or **Cancelled** — to narrow the list to deliveries in a particular stage.
  </Step>

  <Step title="Filter by date range">
    Use the **Date Range** fields to set a **Start date** and **End date** and view deliveries created within that window.
  </Step>

  <Step title="Review the delivery list">
    The table shows each delivery's **Order #**, **Customer**, **Address**, **Status**, **Last update**, and **Fee**, so you can quickly see where things stand.
  </Step>
</Steps>

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## Delivery Statuses

| Status     | Meaning                                                       |
| ---------- | ------------------------------------------------------------- |
| Pending    | The delivery has been created but hasn't started preparation. |
| Preparing  | The order is being prepared for dispatch.                     |
| Ready      | The order is packed and ready for pickup or dispatch.         |
| In transit | The delivery is on its way to the customer.                   |
| Delivered  | The delivery was completed successfully.                      |
| Failed     | The delivery attempt was unsuccessful.                        |
| Cancelled  | The delivery was cancelled before completion.                 |

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## Tips for Managing Deliveries

* Use the **date range** filter to review deliveries over a specific period, such as a week or month.
* Check the **Failed** and **Cancelled** filters regularly to catch issues that may need customer follow-up.
* The **Last update** column shows when a delivery's status last changed, useful for spotting deliveries that have stalled.

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## Next Steps

<CardGroup cols={2}>
  <Card title="Update Price and Stock" icon="tag" href="/products/update-price-stock">
    Restock products flagged in your Low Stock Warnings panel.
  </Card>

  <Card title="Manage Orders" icon="list-check" href="/products/manage-orders">
    Review and fulfil the orders contributing to your revenue figures.
  </Card>
</CardGroup>