> ## Documentation Index
> Fetch the complete documentation index at: https://docs.usebila.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.
# Product Store Reports
> Learn how to monitor your store's sales performance, track top products, and manage low stock alerts using the Bila Reports dashboard.
## Overview
The **Reports** dashboard gives you a real-time view of your store's performance ,revenue, order volumes, average order value, and inventory health all in one place. Use it to spot trends, identify your best-selling products, and act on stock warnings before they affect your sales.
Only admins with **Merchant Admin** or **View Only** roles can access the Reports dashboard.
***
## Watch: How to Read Your Store Reports.
***
## Step 1: Open Reports
1. Click **Product Store** in the left sidebar.
2. Select the **Reports** tab from the top navigation bar.
***
## Step 2: Read the Summary Cards
The four cards at the top give you an instant snapshot of your store's current performance:
| Card | What It Shows |
| -------------------- | ---------------------------------------------------------------------------- |
| **Revenue** | Total amount collected from orders in the selected period - displayed in ZMW |
| **Orders** | Total number of orders placed in the selected period |
| **Avg. Order Value** | Average amount per order - Revenue divided by Orders |
| **Low Stock Alerts** | Number of products currently at or below their low-stock threshold |
Watch the **Low Stock Alerts** card daily - a number above zero means at least one product is close to selling out. Click through to the Low Stock Warnings section to see exactly which items need restocking.
***
## Step 3: Switch the Time Period
Use the toggle above the chart to change the reporting period:
| Period | What It Shows |
| ----------- | ----------------------------------------------------- |
| **Daily** | Performance broken down by day for the current week |
| **Weekly** | Performance broken down by week for the current month |
| **Monthly** | Performance broken down by month for the current year |
The summary cards at the top always reflect the selected period. Switching from **Daily** to **Monthly** updates all four cards automatically.
***
## Step 4: Read the Sales Volume Trend Chart
The **Sales Volume Trend** chart plots two lines across the selected period:
| Line | Colour | What It Tracks |
| ----------- | ------ | ------------------------------------------- |
| **Revenue** | Green | Total ZMW collected per period interval |
| **Orders** | Purple | Number of orders placed per period interval |
Use the chart to:
* Identify your busiest sales periods
* Spot revenue growth trends month over month
* Detect drops in order volume before they show up in your cash flow
A rising green (Revenue) line with a flat purple (Orders) line means your average order value is increasing - customers are spending more per order. This is a positive trend worth monitoring.
***
## Step 5: Review Top Performing Products
Scroll down to the **Top performing products** section on the left side of the page.
The table ranks your products by revenue generated:
| Column | What It Shows |
| ----------- | --------------------------------------------------------- |
| **Rank** | Revenue ranking - 1st is your highest-earning product |
| **Product** | Product name with a visual bar showing units sold |
| **Revenue** | Total ZMW earned from this product in the selected period |
Use the **Search products** bar to find a specific item's performance without scrolling.
***
## Step 6: Act on Low Stock Warnings
The **Low stock warnings** panel on the right shows every product approaching zero inventory:
| Column | What It Shows |
| ----------- | ------------------------------------------------------------------- |
| **Product** | Product name and SKU |
| **Stock** | Current unit count vs the low-stock threshold - e.g. `3 of 5` |
| **Level** | Visual progress bar showing how close the product is to selling out |
A product appears in this panel when its stock falls at or below its configured threshold. The progress bar turns more critical as stock decreases.
**To restock:**
1. Navigate to **Product Store → Products**
2. Click **`...` → Adjust Stock** on the affected product
3. Add the new inventory quantity and a reason note
4. Click **Confirm Adjustment**
Products with zero stock but **Active** status can still appear on your storefront. Set them to **Inactive** immediately to prevent customers from attempting to purchase out-of-stock items.
***
## Export Your Data
The Reports dashboard has two export options at the top right:
| Export | What It Downloads |
| -------------------------- | --------------------------------------------------------------------------------------------- |
| **Export Sales Orders** | A CSV of all orders in the selected period - includes customer details, amounts, and statuses |
| **Export Product Catalog** | A CSV of your full product list - includes SKUs, prices, and current stock levels |
The Low Stock Warnings panel also has its own **Export** button - downloads a CSV of only the items currently below their stock threshold.
Use **Export Sales Orders** at the end of each month for bookkeeping and reconciliation. Use **Export Product Catalog** before a stock audit to have a baseline to compare against.
***
## Reports Reference
| Metric | How It Is Calculated |
| -------------------- | ---------------------------------------------------------------------------------- |
| **Revenue** | Sum of all completed order amounts in the selected period |
| **Orders** | Count of all orders placed in the selected period - includes pending and completed |
| **Avg. Order Value** | Revenue ÷ Orders for the selected period |
| **Low Stock Alerts** | Count of products where current stock ≤ configured low-stock threshold |
***
## Troubleshooting
| Issue | What to Do |
| ----------------------------------------------------------------------- | -------------------------------------------------------------------------------------------- |
| Revenue shows ZMW 0 for a period | Confirm orders were completed - pending or cancelled orders do not count toward revenue |
| Low Stock Alerts card shows a number but no items in the warnings panel | Refresh the page - the card and panel should always match |
| Top Performing Products list is empty | Confirm at least one order has been completed in the selected period |
| Export file is empty | Check that the selected period has data - switching to **Monthly** will capture more history |
| Chart lines are flat | This may indicate no orders in the selected period - switch to a broader period to confirm |
***
## Next Steps
Restock products flagged in your Low Stock Warnings panel.
Review and fulfil the orders contributing to your revenue figures.